Terms of service

BLONDESISTER.COM

These Terms govern, in a binding manner:

• the use of this Application, and
• any other related Agreement or legal relationship with the Owner

Capitalized terms are defined in the relevant section of this document.

Users are advised to carefully read this document.

The party responsible for this Application is:
Blondesister srl – Via Francesco Dassori 171 – 16131 Genova (IT) – VAT No. 02689900997

Owner contact email: info@blondesister.com

WHAT YOU NEED TO KNOW AT A GLANCE

• The right of withdrawal applies only to European Consumers.
• Please note that certain provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. Should no such mention be present, all clauses apply to every User.

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TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and are, in such cases, additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users;
• Users are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country;
• Users are not listed on any US government list of prohibited or restricted parties.

ACCOUNT REGISTRATION

To use the Service, Users may register or create a user account, providing all required data or information in a complete and truthful manner.
Users may also use the Service without registering or creating a user account. In such case, some features may not be available.

Users are responsible for keeping their credentials safe and confidential. To this end, Users are required to choose passwords that meet the highest standards of strength permitted by this Application.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

ACCOUNT TERMINATION

Users can terminate their account and stop using the Service at any time by following this procedure:

• Contacting the Owner using the contact details in this document.

ACCOUNT SUSPENSION AND DELETION

The Owner reserves the right, at its sole discretion, to suspend or delete a User's account at any time and without notice, if the Owner deems the conduct inappropriate, offensive, or in violation of these Terms.

The suspension or deletion of a User account does not entitle the User to any claim for compensation, refund, or indemnification.

The suspension or deletion of an account due to reasons attributable to the User does not exempt the User from paying any applicable fees or prices.

CONTENT ON THIS APPLICATION

Unless otherwise stated or clearly identifiable, all content available on this Application is owned or provided by the Owner or its licensors.

The Owner takes utmost care to ensure that the content provided on this Application does not violate applicable law or third-party rights. However, it is not always possible to achieve such a result.
In such cases, without prejudice to any legal prerogative Users may claim, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

RIGHTS REGARDING CONTENT ON THIS APPLICATION

The Owner holds and reserves all intellectual property rights over such content.

Users may not use content that is part of this Application in ways that are not necessary or implicit in the correct use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the below-specified limits), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer or sell any of the content available on this Application, nor allow third parties to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Application, Users may download, copy and/or share content available on this Application for personal and non-commercial use only, and provided that the copyright attributions and all other requested attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

ACCESS TO EXTERNAL RESOURCES

Through this Application, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content or availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party's terms and conditions or, in their absence, applicable statutory law.

ACCEPTABLE USE

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations, or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including by denying Users access to this Application or the Service, terminating contracts, reporting any wrongdoing performed through this Application or the Service to the competent authorities — such as judicial or administrative authorities — whenever Users engage or are suspected of engaging in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Owner's legitimate interests;
• offend the Owner or any third party.

"REFER A FRIEND"

This Application allows Users to receive benefits if, thanks to their recommendation, a new User purchases a Product offered on this Application.
To take advantage of this opportunity, Users can invite friends to purchase Products on this Application by sending them a dedicated code provided by the Owner. Each code can be redeemed only once.
If one of the invited persons decides to redeem an invitation code by purchasing a Product on this Application, the User who invited them will receive the benefit (such as a discount, an additional service, an upgrade, etc.) indicated on this Application.
Invitation codes may be usable only for some of the Products offered on this Application.

The Owner reserves the right to discontinue this offer at any time, at its sole discretion.

Although there is no limit to the number of people that can be invited, the number of benefits each User can receive for an equal number of redeemed invitation codes may be subject to a maximum limit.

Terms and conditions of sale

PAID PRODUCTS

Some of the Products provided on this Application, as part of the Service, are provided on a paid basis.

The fees, duration, and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.

PRODUCT DESCRIPTION

Product prices, descriptions and availability are indicated in the relevant section of this Application and are subject to change without prior notice.

While Products on this Application are presented with the greatest possible accuracy, any representation on this Application (including through graphic material, images, colors, sounds, etc.) is intended for reference purposes only and does not imply any warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

PURCHASING PROCESS

Any step taken from choosing a product up to placing an order is part of the purchasing process.

The purchasing process includes the following steps:

• Users select the desired Product and verify their purchase choice.
• After reviewing the information displayed with their purchase choice, Users may place the order by submitting it.

SENDING THE ORDER

Submission of an order entails the following:

• The submission of an order determines the conclusion of the contract and creates, for Users, the obligation to pay the price, taxes, and possible additional fees and expenses, as specified on the order page.
• In case the purchased Product requires an active contribution from the User, such as the provision of personal information or data, specifications, or special wishes, submission of the order determines a corresponding obligation to cooperate on the User's part.
• Upon submission of the order, Users will receive a confirmation receipt notification.

All notifications related to the purchasing process described in this section shall be sent to the email address provided by Users for such purposes.

PRICES

Users are duly informed during the purchase process of all fees, taxes and costs (including any shipping costs) that will be charged to them, prior to submitting the order.

Prices on this Application:

• depending on the section that Users are visiting, either include or exclude all applicable fees, taxes, and costs.

OFFERS AND DISCOUNTS

The Owner may offer discounts or special offers for the purchase of Products. Such offers or discounts are in any case subject to the requirements and terms and conditions set forth in the relevant section of this Application.

Offers and discounts are granted always at the Owner's sole discretion.

Any repeated or ongoing offer or discount does not create any entitlement to a claim for Users in the future.

Depending on each case, discounts or offers may be valid for a specific period of time or until stocks last, subject to availability. Unless otherwise specified, any time restrictions related to offers or discounts are considered set based on the time zone of the Owner's location, as indicated in the contact information contained in this document.

VOUCHERS

Offers and discounts may be provided under the form of Vouchers.

Should the applicable conditions for Vouchers be violated, the Owner may legitimately refuse to fulfill its contractual obligations and reserves the right to take any legal action, including in court, to protect its own rights and interests.

Any additional or differing provisions applicable to the use of Vouchers, provided either on the relevant informational page or on the Voucher itself, will in any case prevail over what is described below.

Unless otherwise specified, the following rules apply to the use of Vouchers:

• Each Voucher is valid only if used in accordance with the modalities and within the time period specified on the website and/or on the Voucher itself;
• Vouchers may only be redeemed in full at the time of purchase — partial use is not permitted;
• Unless otherwise specified, single-use Vouchers can be redeemed only once per purchase and can therefore only be redeemed once even in case of installment purchases;
• Vouchers cannot be combined with one another;
• Vouchers must be used within the specified validity period. Once this period expires, the Voucher will be automatically cancelled. Any possibility to claim rights, including a refund of the Voucher's value, is excluded;
• Users are not entitled to any credit/refund/compensation in case of a difference between the Voucher's value and the redeemed value;
• Vouchers are strictly for non-commercial use. Reproduction, counterfeiting, and marketing of Vouchers are strictly prohibited, as is any illegal activity connected to the purchase and/or use of the Voucher.

PAYMENT METHODS

Information about accepted payment methods is provided during the purchasing process.

Some payment methods may be subject to additional conditions or entail additional fees. Detailed information is provided in the relevant section of this Application.

All payments are handled independently by third-party services. Accordingly, this Application does not collect any payment data — such as credit card numbers — but is informed once payment has been successfully completed.

If payment made through one of the available methods fails or is refused by the payment service provider, the Owner is not obliged to fulfil the order. Any costs or fees resulting from the failed or refused payment are borne by the User.

AUTHORIZATION FOR FUTURE PAYPAL PAYMENTS

In case Users authorize the PayPal feature that allows future purchases, this Application will store an identification code linked to the User's PayPal account. This allows this Application to automatically process future payment collections or scheduled periodic payments of a previous purchase.

This authorization may be revoked at any time by contacting the Owner, or by modifying the User's personal PayPal account settings.

RETENTION OF TITLE

Until the Owner has received full payment of the purchase price, Users do not acquire ownership of the ordered goods.

DELIVERY

Ordered products will be delivered to the address given by the User, subject to the delivery method specified in the order summary.

Upon delivery, Users are required to check the contents of the package immediately and to report any issues without undue delay, using the contact details provided in this document or as described on the delivery note. Users may refuse to accept the parcel if it appears to be visibly damaged.

Delivery may be carried out to the following countries or territories: Italy.

Delivery times are indicated on this Application or during the purchasing process.

FAILURE TO DELIVER

The Owner is not liable for any delivery errors caused by inaccuracies or omissions made by the User in completing the order, nor for any damage or delay occurring after delivery to the carrier, if the carrier was engaged by the User.

If the goods are not delivered or collected within the established period, they will be returned to the Owner, who will then contact the User to arrange a second delivery attempt or agree on any further steps.

Unless otherwise stated, the cost of any delivery attempt from the second one onwards will be borne by the User.

User rights

RIGHT OF WITHDRAWAL

Unless an exception applies, Users may be entitled to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. Users can find more information about the withdrawal right in this section.

WHO THE RIGHT OF WITHDRAWAL APPLIES TO

Unless an applicable exception listed below applies, Users who qualify as European Consumers are legally entitled to withdraw from contracts concluded online (distance contracts) at any time within the specified period, for any reason and without any justification.

Users who do not qualify as European Consumers are not entitled to the rights described in this section.

EXERCISING THE RIGHT OF WITHDRAWAL

To exercise their right of withdrawal, Users must send the Owner an unequivocal statement of their intent to withdraw from the contract.

To this end, Users may use the standard withdrawal form available within the definitions section of this document. Users are, however, free to express their intention to withdraw from the contract by way of any other suitable declaration. In order to meet the deadline within which such right must be exercised, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

• In case of a purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party — other than the carrier and indicated by the User — takes physical possession of the goods.
• In case of a purchase of multiple goods ordered together but delivered separately, or in case of the purchase of a single good composed of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party — other than the carrier and indicated by the User — takes physical possession of the last good, lot, or piece.

EFFECTS OF WITHDRAWAL

The Owner shall reimburse all payments received from the User, including, if applicable, delivery costs, if the User has correctly exercised the right of withdrawal.

However, any additional cost resulting from the choice of a particular delivery method other than the least expensive standard delivery method offered by the Owner will remain with the User.

Such reimbursement shall be made without undue delay and in any case within 14 days from the day on which the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment used for the initial transaction. Users shall in any case not incur any costs as a consequence of such reimbursement.

… on contracts for the purchase of goods

Unless the Owner has offered to collect the goods, Users are required to send the goods back or hand them over to the Owner, or to another person authorized by the Owner to receive them, without undue delay and, in any case, within 14 days from the day in which they communicated their intent to withdraw from the contract.

The deadline is met if goods are handed over to the carrier or another suitable authorized party before the 14-day deadline expires. Reimbursement may be withheld until receipt of the goods or until proof of return has been provided.

Users are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Return shipping costs are borne by the User.

Legal warranty of product conformity

Under European legislation, sellers guarantee the conformity of the goods sold for a minimum period of 2 years from delivery. Accordingly, the seller is required to ensure that the purchased goods have the quality, functionality, or characteristics promised or reasonably expected for at least two years from the time of delivery to the buyer.

Where Users qualify as European Consumers, the legal guarantee of conformity applies to items available on this Application in accordance with the laws of the country in which they habitually reside.

National laws of that country may grant such Users broader rights.

Consumers who do not qualify as European Consumers may enjoy rights of conformity under the laws of the country in which they habitually reside.

Limitation of liability and indemnification

European Users

INDEMNIFICATION

Users agree to indemnify and hold the Owner and its subsidiaries, affiliates, officers, agents, brand co-owners, partners and employees harmless from any claim or demand — including but not limited to legal fees and expenses — made by any third party in connection with any wrongful conduct such as use of or connection to the Service, breach of these Terms, infringement of third-party rights or law by the User, its affiliates, officers, agents, brand co-owners, partners and employees, to the fullest extent permitted by applicable law.

LIMITATION OF LIABILITY FOR USER ACTIVITIES ON THIS APPLICATION

Unless otherwise specified, and without prejudice to applicable statutory product liability provisions, Users are not entitled to claim damages against the Owner (or any individual or entity acting on its behalf).

This does not apply to any claims related to damages resulting from injury or death to a person, from a breach of essential contractual obligations (fundamental clauses) — those obligations without which the fulfilment of the contract's purpose would not be possible — and/or damages resulting from willful misconduct or gross negligence, provided that this Application has been used correctly and appropriately by the User.

Unless damages have been caused by willful misconduct or gross negligence, or the damage relates to injury or death, the Owner shall only be liable to the extent of typical and foreseeable damage at the time the contract was entered into.

Common provisions

NO WAIVER

The failure of the Owner to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

SERVICE INTERRUPTION

To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw their Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as "force majeure" (e.g., labor actions, infrastructural breakdowns or blackouts, etc).

SERVICE RESALE

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner's express prior written permission, granted either directly or through a legitimate reselling program.

PRIVACY POLICY

Information about the processing of Personal Data is provided in the Privacy Policy of this Application.

INTELLECTUAL PROPERTY

Without prejudice to any more specific provision contained in these Terms, the intellectual and industrial property rights, such as, without limitation, copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — word marks or graphic marks — and all other trademarks, trade names, service marks, illustrations, images, or logos appearing in connection with this Application are and remain the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

CHANGES TO THESE TERMS

The Owner reserves the right to amend these Terms at any time. In such cases, the Owner will appropriately inform Users of these changes.

Such changes will only affect the relationship with Users for the future.

The continued use of the Service will signify the User's acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms may entitle either party to terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If required by applicable law, the Owner will specify the date by which the changed Terms will enter into force.

ASSIGNMENT OF CONTRACT

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User's legitimate interests into account.

Provisions regarding changes to these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.

Contacts

All communications relating to the use of this Application must be sent using the contact information stated in this document.

SEVERABILITY

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US USERS

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent.
These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter.
These Terms will be enforced to the fullest extent permitted by law.

EUROPEAN USERS

Should any provision of these Terms be or become invalid, void or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the invalid, void or unenforceable parts.
In case of failure to do so, the invalid, void or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not entail the nullity of the entire Agreement, unless the severed provisions are essential to the Agreement, or such that they would have been essential so that the parties would have not entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

EXCEPTION FOR EUROPEAN CONSUMERS

However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

EXCEPTION FOR EUROPEAN CONSUMERS

The above does not apply to any Users that qualify as European Consumers, or Consumers based in Switzerland, Norway or Iceland.

Dispute resolution

AMICABLE DISPUTE RESOLUTION

Users may bring any disputes to the Owner, who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in case of any controversy arising from the use of this Application or the Service, Users are kindly asked to contact the Owner using the contact details provided in this document.

Users may submit their complaint to the Owner's email address specified in this document with a brief description and, if applicable, the details of the related order, purchase or account.

The Owner will process the request without undue delay and, in any case, within 21 days from receipt.

Definitions and legal references

THIS APPLICATION (OR THIS APPLICATION)

The property that enables the provision of the Service.

AGREEMENT

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

BUSINESS USER

Any User that does not qualify as a Consumer.

VOUCHER

Any digital or paper-based code or voucher that entitles Users to purchase a Product at a discounted price.

EUROPEAN (OR EUROPE)

Applies where a User is physically present or has their registered office in the EU, regardless of nationality.

STANDARD WITHDRAWAL FORM

OWNER (OR WE)

Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users.

PRODUCT

A good or service available for purchase through this Application, such as, for example, physical goods, digital files, software, booking services, etc.

The sale of a Product may be part of the Service, as defined above.

SERVICE

The service provided by this Application as described in these Terms and on this Application.

TERMS

All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related document or agreement, and as updated from time to time.

USER (OR YOU)

Indicates any natural person using this Application.

CONSUMER

Any User qualifying as a natural person who uses goods or services for personal purposes and, in general, is acting for purposes unrelated to their trade, business, craft, or profession.

Blonde Sister srl · Via Francesco Dassori 171 · 16131 Genova (IT) · VAT No. 02689900997
Phone: +39 3337620610 · Email: info@blondesister.com